There are hundreds of customer service metrics that can be tracked for conversational customer support, but only a few are truly indispensable to every great customer support team. Metrics such as total conversations, conversations per teammate, conversations per teammate per day, response time, and customer satisfaction provide valuable insights into the performance of a support team. Tracking these metrics over time allows teams to identify trends, anticipate future challenges, and make data-driven decisions to improve customer experience and reduce stress on the support team. By focusing on a small set of key metrics, teams can avoid analysis paralysis and gain actionable insight into their day-to-day tactics and strategic planning.