Our stack for acquiring and retaining customers

Incident.io uses a suite of tools for acquiring and retaining customers, focusing on providing a smooth and personalized experience from initial contact through signing contracts. The sales-serve process involves several additional tools such as Sales CRM (Close), scheduling (Calendly), market intelligence (Clearbit), billing (Stripe), contracts (Juro), security (Vanta, Skypher), and gluing everything together (Retool, Zapier). These tools help manage sales interactions, scheduling with customers, quoting customers for services, signing contracts with customers, proving credentials to customers, and retaining customers. Vitally is used as the backbone of their Customer Success team, while Intercom, Loom, Productboard, and Retool support customer queries and provide a control center for product configuration. Zapier connects various systems and synchronizes notes between Sales and Customer Success teams.