In December 2024, Scribe was launched to assist responders by automatically transcribing incident calls, reducing the need for manual note-taking and preserving important context for analysis. Despite its popularity, the feature faced challenges, such as requests for bug fixes, additional functionality, and broader platform support. An impact review was conducted to evaluate Scribe's performance and identify areas for improvement, revealing high adoption rates on supported platforms, though issues with permissions and configuration hindered broader use. The analysis showed Scribe was particularly valuable for high-severity incidents but identified that it only successfully joined about half the calls due to potential trust issues and technical barriers. Recommendations included enhancing user control, improving setup guidance, and expanding platform compatibility. Some updates, such as manual controls for call participation and error messaging improvements, were already implemented, while future plans include supporting more platforms and languages. The review underscored the importance of regular evaluations to align product development with user needs.