Best Opsgenie alternatives for customer success teams in 2026

Atlassian's decision to shut down Opsgenie by April 2027 necessitates a migration to alternative incident management tools that better integrate customer communication during outages. Opsgenie, while effective at alert routing, created silos between engineering and customer success teams due to its manual status update processes. This disconnect often resulted in engineers being diverted from problem-solving to communication tasks, eroding customer trust. Among the leading alternatives are incident.io, PagerDuty, FireHydrant, Jira Service Management, and Rootly, each offering varying degrees of automation and integration to streamline communication and status updates. Incident.io, for instance, unifies incident response and customer communication within a Slack-native platform, facilitating real-time updates without separate logins. PagerDuty, renowned for enterprise alerting, offers robust alert routing but involves complexity and additional costs for status page features. FireHydrant focuses on runbook automation, Jira Service Management aligns with Atlassian products but leans towards service desk workflows, and Rootly provides a Slack-based solution for startups. The primary goal for teams transitioning from Opsgenie is to choose a platform that automates bridging technical response with customer updates, thereby improving efficiency and maintaining customer trust.