Cameron Brill, a software engineer at Highlight Engineering, details a situation where the company's systems were overwhelmed by a new customer's traffic, resulting in delays in processing sessions. To address this, the team observed underutilization of server resources and decided to implement a worker pool to better manage and parallelize tasks. They chose the gammazero/workerpool package for its simplicity and functionality, which allowed them to comfortably manage memory usage while rapidly processing the backlog of sessions. This experience highlighted the importance of optimizing resource utilization, setting up appropriate alerts for system overloads, and ensuring post-onboarding checks for large customers.