Session Replay jams are collaborative meetings designed to enhance customer empathy by analyzing how users interact with digital products, focusing on their navigation, clicks, and areas of friction. By inviting a diverse group of participants from across the organization, such as engineers, designers, product managers, and customer success teams, these sessions aim to provide a comprehensive view of the user experience. The process involves selecting a theme for each session, preparing with structured guides like spreadsheets, and fostering open discussions to identify surprising elements and areas needing improvement. Following these sessions, actionable steps are documented, and responsibilities are assigned to ensure continuous enhancement of the user experience. Regularly held, these jams enable teams to uncover bugs, improve user pathways, and ultimately deliver a more satisfying product experience.