Heap Partners with Intercom to Help Product Teams Measure the Impact of Customer Messaging

Heap and Intercom have collaborated to integrate customer engagement and support solutions, enabling product teams to gain comprehensive insights into user interactions and product experiences. This partnership aims to bridge the gap between disparate systems, making it easier for product managers to identify and address product features that generate support tickets or frequent in-app chat interactions. By collecting key conversation events and metadata from Intercom Messenger, Heap allows product managers to analyze how these interactions affect user engagement and product functionality, facilitating the identification and removal of friction points. This integration enhances the ability to tailor support experiences, improve product features, and ultimately foster stronger customer relationships. The collaboration promises to reduce support tickets and improve customer satisfaction by providing a holistic view of user interactions, empowering teams to make informed product decisions.