Supporting the world’s most AI-native companies with a 2-person team

Gumloop's support team, comprised of only two members, has developed an automated support system using the same tools accessible to all Gumloop users, enabling them to handle over 500,000 support-related workflows weekly. The system integrates 18 unique MCP tools and ensures a response time of under five minutes. By leveraging workflows, agents, triggers, and MCP tools, the team has built a comprehensive customer support system that provides real-time user intelligence, error detection, and proactive support, allowing them to address issues before they are reported by users. Specialized AI agents assist human support agents by diagnosing issues, crafting responses, and monitoring platform health and social media for customer feedback 24/7. The support system, which evolved gradually, emphasizes the importance of using appropriate models for different tasks and maintaining a proactive approach to customer support. The entire operation is a testament to Gumloop's capability, allowing users to create tailored solutions without waiting for engineering intervention, thereby enhancing efficiency and customer satisfaction.