Remote work: Sales and Support on being customer-centric while working remotely

GitHub's Sales and Support teams have been adapting their remote working practices to better engage with customers as remote work becomes more prevalent. Sue Morris, VP of Global Support, emphasizes the importance of supporting teammates and customers, while Matthew McCullough, VP of Field Services, notes the shift to virtual customer interactions as both efficient and effective. With the COVID-19 pandemic accelerating the need for digital collaboration, they have found virtual meetings to be beneficial and suggest they may permanently replace some in-person interactions. As remote work has become the norm, GitHub has embraced flexible scheduling and global talent acquisition, fostering a supportive team culture. Both leaders stress the importance of empathy, regular communication, and creative virtual interactions to maintain team cohesion and enhance customer service.

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