Voiply, a cloud-based business phone provider, has significantly enhanced its customer experience and operational efficiency by integrating AI-powered sales and support agents from the ElevenLabs Agents Platform. These AI agents handle the majority of Voiply's inbound sales calls and resolve 40% of support interactions without human intervention, allowing human agents to focus on complex cases and qualified leads. This integration has reduced customer hold times to near zero, generated over 10 sales orders daily, and managed more than 10,000 calls monthly. The system directly integrates with Voiply’s telephony infrastructure and CRM, providing comprehensive visibility into customer interactions and enabling prioritization of high-impact tasks. Following the success of inbound call management, Voiply has expanded the AI agents to support outbound engagement, including payment inquiries, account setup, and basic technical support, thereby creating an always-available engagement layer that enhances responsiveness and reduces the workload on human teams.