Company
Date Published
Author
Tauseef Khan
Word count
668
Language
English
Hacker News points
None

Summary

TVS Motor Company, a global manufacturer and mobility solutions provider, has enhanced its digital customer engagement by deploying multimodal AI agents using ElevenLabs' Agents Platform, resulting in a 35% increase in lead capture and an 80% reduction in customer feedback turnaround times across over 25 countries. These agents, which combine voice and text, are integrated into TVS's international websites for both pre-sales and post-sales interactions, offering localized and real-time communication that improves conversion and feedback efficiency. After evaluating various architectures, TVS chose ElevenLabs for its low latency, high-quality natural voice, and multilingual support, completing integration within a week and leveraging the platform's APIs to rapidly deploy and refine AI agents. This transformation has replaced static web forms with interactive Shop AI agents and localized Voice AI agents, significantly reducing costs and enhancing user trust by reflecting local dialects and cultural nuances across nine languages. The partnership marks a significant advancement, allowing TVS to scale its operations quickly and effectively with fully localized automation.