Tuio transforms insurance customer support with Rauda AI and ElevenLabs

Tuio, a Madrid-based insurtech startup founded in 2021, has successfully implemented a multi-agent architecture using Rauda AI and ElevenLabs to enhance its customer support system, achieving 40% automated resolution of inbound calls and a 30% increase in customer satisfaction scores. Specializing in home and life insurance, with plans to expand to car and pet coverage, Tuio anticipated a rise in customer inquiries as their client base grew beyond 70,000 policyholders. To address this, they deployed AI voice agents tailored to specific insurance categories, which integrate with the company’s policy data to offer real-time, context-aware assistance. This approach allows for efficient call resolution and human-like interactions, enabling Tuio's human advisors to concentrate on complex cases and strategic initiatives. The new system has set a benchmark for scalable and reliable customer support in the insurance sector, affirming that technology and human-centric service can progress hand in hand, as reflected in the consistently positive reviews and increased trust from customers.

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