Regal integrates with ElevenLabs to deploy contact center voice agents

Regal, an AI-native contact center platform, integrates with ElevenLabs to enhance its voice automation capabilities, achieving a 96.5% customer satisfaction rate with voice agents across various industries, including healthcare and financial services. The partnership focuses on deploying natural-sounding Text to Speech voices, which allows Regal to scale automated interactions without sacrificing performance. Key use cases for Regal's AI agents include customer support, lead qualification, appointment setting, and collections, where they improve responsiveness, reduce escalations, and manage high call volumes. Notably, Embrace Pet Insurance reported a 17% increase in completed qualified transfers after deploying ElevenLabs-powered agents. Regal's platform includes an AI Agent Builder and multichannel orchestration, helping enterprises enhance customer engagement, retention, and conversion by offering expressive, authentic voice interactions.

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