Entry.com scales inbound customer calls with ElevenLabs

Entry.com, a global provider of immigration support services, successfully managed increasing demand for inbound customer calls by implementing ElevenLabs’ Agents Platform, which features advanced conversational AI agents. This adoption allowed the company to transition from traditional, resource-intensive call centers to AI support capable of handling over 22,000 calls per month, significantly enhancing service speed, availability, and quality. The AI system, which was deployed in just two weeks, features production-ready, natural-sounding voices and language detection functionality, enabling seamless communication in diverse languages. It also allows AI agents to perform complex tasks, such as summarizing documents and retrieving case histories in real-time, thus freeing human agents to focus on higher-value activities. Despite initial concerns about trust, customers have been pleasantly surprised by the improved service experience, highlighting the potential of AI in reshaping customer support through scalability and efficiency.

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