ElevenLabs powers voice for Cisco’s Webex AI Agent

ElevenLabs is now providing the voice technology for Cisco's Webex AI Agent, aiming to enhance customer support by utilizing natural, expressive voice interactions. This collaboration addresses significant gaps in customer service, as highlighted by Cisco's research, which found that a large percentage of customers are dissatisfied with their service experiences. Traditional chatbots have often failed due to their rigidity and inability to understand natural language, but the Webex AI Agent leverages large language models to offer human-like, adaptable experiences. ElevenLabs' technology enables the AI to respond to emotional cues and deliver interactions that mimic real human conversation, thus improving customer satisfaction. This partnership combines advanced voice technology with Cisco's scalable support and design tools, allowing for seamless integration with enterprise systems like CRM and ERP, and aims to transform customer support operations globally by delivering more intuitive and effective AI-powered customer engagements.

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