Decagon AI has partnered with ElevenLabs to introduce AI Voice Agents, aiming to enhance customer service by integrating advanced conversational AI into phone support. This collaboration combines ElevenLabs' expressive voice models with Decagon's AI platform to offer seamless, real-time resolutions that align with business strategies, delivering personalized and efficient support across multiple channels, including chat, email, and voice. Despite the rise of chat platforms, phone support remains a preferred customer service channel, prompting Decagon to innovate in AI-driven voice solutions. Trusted by companies like Bilt, ClassPass, and Substack, the AI Voice Agents provide 24/7 support, adeptly managing tasks such as account access and charge disputes. The agents integrate easily with call center systems, allowing for intelligent handoffs and multi-channel consistency while enabling teams to define flexible procedures and leverage real-time data, thus ensuring continuous improvement and scalability of customer interactions. As AI technology evolves, these voice agents are set to anticipate customer needs, offering high-touch support traditionally reserved for premium clients.