A faster, more seamless way to engage Elastic Support
Blog post from Elastic
Elastic has introduced a new Support Portal as of July 25, 2021, designed to enhance user experience by integrating seamlessly with Elastic Cloud and improving performance, scale, and relevance. The portal retains existing functionalities such as case creation and management, subscription information, and license downloads, while addressing previous user feedback for a more efficient support system. The updated portal supports larger file uploads, offers a Dark Mode, and allows the use of Markdown for code exchanges. Users are encouraged to ensure they have an Elastic Cloud account to continue accessing support services, while existing data remains intact. Some files may need re-uploading due to backend changes, but overall, the transition aims to provide a more responsive and relevant support experience.
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