Update of our SSO services incident

Following an SSO service disruption in early January that affected many Dynatrace customers, the company has outlined several measures to prevent future incidents. These include improvements in architectural design, deployment automation, traffic management, and service dependencies, all aimed at enhancing security, access, and system resilience. While some enhancements, such as additional compute resources and improved deployment automation, have been completed, others like optimizing database queries and increasing load testing are in progress with a completion target by the end of Q1. Dynatrace is also working on accelerating status updates and improving customer support accessibility through various communication channels. The company emphasizes transparency and a commitment to continuous learning from mistakes to achieve seamless software functionality.

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