Customer experience is crucial for business success, with a significant emphasis placed on the smooth operation of business processes that span various touchpoints and stakeholders. Business process monitoring plays a vital role in enhancing these processes by continuously tracking key performance indicators, providing real-time visibility that allows for quick issue identification and resolution. This monitoring increases efficiency, improves quality control, enhances customer satisfaction, aids in decision-making, and reduces costs. However, the complexity of digital transformations poses challenges, such as scattered data and the need for code changes, which hinder real-time agility and collaboration between business and IT teams. Traditional monitoring approaches often fall short, necessitating evolution to achieve comprehensive visibility and context. In industries like retail, efficient business processes such as inventory management, order processing, and fulfillment are critical to meeting customer expectations. Dynatrace offers a solution through its AI-powered platform that provides unified observability and real-time data access, allowing organizations to visualize and optimize business processes for improved outcomes and customer satisfaction.