Dynatrace utilizes AI to detect and manage problems by identifying anomalies in applications, services, and infrastructure, creating a single problem ticket that includes all related events and impacted entities through its live dependency model Smartscape. This approach minimizes multiple alerts and provides a comprehensive view of the issue, including root causes and business impacts. Dynatrace offers integration options with various incident management, collaboration, and auto-remediation tools, as well as the ability for users to create custom integrations using webhooks. The custom integration process involves configuring HTTP POST payloads and headers, ensuring compatibility with the user's system, and validating notifications. Additionally, Dynatrace's Problem API allows users to query further details about detected issues and automate remediation actions, exemplified by an AWS Lambda function implementation for automatic rollbacks. The platform supports continuous monitoring and updating of problem details, enabling smarter remediation actions and maintaining an audit trail through comments on problem tickets. Users are encouraged to build their own integrations and can start a free trial of Dynatrace to explore its capabilities.