Service-level objectives (SLOs) are instrumental in aligning business goals with the technical goals of DevOps and Site Reliability Engineering (SRE), focusing on enhancing app performance and user satisfaction. In a workshop with a financial sector client, the emphasis was on improving a mobile banking app's adoption and rating by addressing issues like app crashes and slow responsiveness. The approach involved setting end-user-centric SLOs related to app performance and deriving backend service SLOs, particularly for critical components like the Authentication Service, which directly impact user experience. Dynatrace's tools, such as Real User Monitoring (RUM) and Synthetic Monitoring, facilitate the measurement and tracking of these SLOs by providing detailed insights into metrics like app adoption, crash rates, availability, and response times. The integration of Dynatrace's AI capabilities allows for preemptive problem detection, enhancing business resiliency by alerting teams to potential issues before they impact SLOs. This proactive approach to SLO management, showcased through dynamic dashboards and multi-timeframe analysis, supports both tactical and strategic decision-making, moving beyond mere reporting to preventing failures. The workshop highlighted the importance of integrating SLOs into the entire development lifecycle, promoting a collaborative effort across all stages of the value chain to achieve and maintain SLO targets effectively.