Dynatrace is enhancing its customer experience program, Dynatrace ONE, to align with its vision of "a world where software works perfectly," by integrating a new in-product chat widget that streamlines customer support interactions. This initiative is part of a broader multi-phased plan aimed at transforming customer engagement by removing traditional silos between support and success teams. The new chat feature allows customers to directly interact with technical experts without leaving the Dynatrace interface, reducing response times and increasing efficiency, with real-time conversations resolving issues 50% faster and earning high satisfaction ratings. The widget, set to launch with Dynatrace version 1.242, will automatically transition existing chats into support cases and offer new features like secure file uploads and automatic translation, while maintaining previous functionalities. By unifying its support technologies and enhancing personalization and automation, Dynatrace aims to facilitate seamless collaboration and improve the overall customer experience.