State Chief Information Officers (CIOs) face challenges in building trust with constituents by enhancing digital citizen experiences, modernizing legacy systems, and transforming the government workforce, as highlighted in NASCIO's Top 10 Priorities for 2023. In a Dynatrace webinar, IT leaders from Minnesota and Michigan discussed how their modernization efforts positively impacted both citizen satisfaction and employee morale while reducing costs. A Deloitte survey links positive digital interactions with increased citizen trust in government services. Kailey Smith of Minnesota IT Services emphasized the importance of maintaining service quality during cloud migrations and noted that using the Dynatrace observability platform was crucial in managing risks and ensuring smooth transitions. Tammy Zbojniewicz of Michigan's Department of Technology, Management, and Budget highlighted the efficiency gains in incident response times, freeing up IT staff for more strategic tasks. The integration of citizen and employee experiences into a Total Experience (TX) strategy has been beneficial, leading to improved digital transformation outcomes, risk mitigation, and enhanced employee productivity, breaking down IT silos and boosting morale.