A recent virtual breakfast hosted by Dynatrace explored the complexities of maintaining an optimal digital experience for customers, particularly within a financial services company that saw a significant increase in platform traffic during the pandemic. The discussion highlighted the importance of putting customers first and ensuring seamless digital interactions, even as teams worked remotely. Key strategies included using dashboards for system performance visibility and employing Dynatrace for identifying and resolving bottlenecks, thereby enhancing the alignment between business and IT. The conversation also focused on the introduction of Google's Core Web Vitals as new KPIs and the potential of AIOps and chaos engineering to preemptively address issues. The company's success was attributed to a cultural shift towards prioritizing performance and user experience, with ongoing collaboration across technical and executive teams to ensure a cohesive, data-driven approach to digital service delivery.