Business Flow: Why IT operations teams should monitor business processes

Business processes are crucial to modern organizations, impacting customer experience and requiring efficient operation to meet goals. However, many processes remain unmonitored due to challenges in accessing and analyzing disparate business data. Dynatrace addresses these issues with Business Flow, an application that simplifies the monitoring of complex business processes by integrating real-time business events from various sources into a unified view. Released in April 2023, Business Flow enhances process observability by allowing users to connect, track, and analyze end-to-end processes, identify delays, and report business exceptions. It introduces features like process branching and supports up to 20 steps in a single flow, facilitating comprehensive analysis and reducing the complexity of process monitoring. These capabilities help bridge the gap between IT operations and business teams, enabling them to use business Key Performance Indicators (KPIs) as primary health indicators and improve overall business efficiency and customer satisfaction.

Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.