Omnichannel retail strategies require a balance between technological flexibility and vendor support, especially for businesses lacking an internal software development team. Leaders in retail are encouraged to adopt a "flexibility first" mindset when evaluating platforms to ensure they can adapt to future changes without being locked into specific solutions. Vendor support, including thorough onboarding and customization options, is crucial for meeting unique business needs, but companies must be wary of the potential high costs and complexities involved in customization. Additionally, investing in skilled project managers and procurement professionals is essential to manage vendor relationships and ensure smooth integration of systems. The "Buy vs Build" decision is a pivotal point, with buying offering speed and ease of implementation, while building provides tailored solutions, albeit at a slower pace. Regardless of the approach, the overarching goal remains to create a seamless, unified customer experience that can adapt to the evolving retail landscape.