Organizations across diverse industries aim to deploy stable applications that meet customer needs, often relying on the Datadog platform for comprehensive visibility into application health and performance. The Datadog Technical Solutions team utilizes tools like Real User Monitoring (RUM), Session Replay, and Error Tracking to efficiently manage and resolve customer support tickets. These tools help bridge information gaps by providing detailed insights into customer sessions, enabling the team to replay user journeys, identify the root causes of issues, and implement solutions swiftly. This approach enhances the team's ability to address support tickets promptly while maintaining customer privacy. By integrating these tools into their workflows, Datadog ensures rapid resolution of issues, allowing users to continue serving their customers effectively.