How we supported customers in 2020 — pandemic and all

The Contentful support team successfully adapted to the challenges of the COVID-19 pandemic, solving 43% more support tickets than in 2019 and increasing their team size by 31%. They achieved this through creative problem-solving, such as playing a symphony over a video call, and implementing new strategies like virtual collaboration tools and remote work arrangements. The company also expanded its expertise in virtual collaboration, which will support its global expansion plans, while maintaining a sense of community and connection among team members despite physical distancing measures. Through these efforts, Contentful was able to restore calm and productivity for its customers, even in the midst of uncertainty.