Company
Date Published
Author
Kala Elkinton
Word count
1414
Language
English
Hacker News points
None

Summary

The journey to personalization in content marketing is complex and requires careful planning, governance, accessibility, content modeling, and a commitment to strategy and technology. Organizations must first establish a human-centered content strategy that balances brand and audience needs, then develop a content governance model to support it. Next, they should prioritize their personalized customer experiences based on business objectives, ROI, organizational readiness, and channel impact. With a solid foundation in place, organizations can use composable content platforms like Contentful's Composable Content Platform to deliver flexible, accessible, and structured content that can be personalized using data-driven insights. Ultimately, the path to personalization is a journey, not a destination, requiring ongoing commitment and collaboration to achieve lasting relationships with customers.