Company
Date Published
Author
Paul Biggs
Word count
860
Language
English
Hacker News points
None

Summary

The 2021 holiday shopping season revealed trends in consumer behavior and commerce that are expected to persist, including a growing reliance on online shopping and mobile devices for browsing and purchasing, as well as the blurring of lines between online and in-person shopping experiences. Despite a plateauing of ecommerce sales compared to 2020, total ecommerce spending during the Black Friday weekend increased to $8.9 billion, with consumers starting their holiday shopping earlier than usual due to supply chain concerns. The growth of mobile-generated revenue and the need for consistent content experiences across customer touchpoints are driving brands to adopt a composable approach to commerce, while also forcing them to develop digital systems that communicate in-store and ecommerce data to support hybrid shopping experiences.