In the midst of the COVID-19 pandemic, a Customer Success Manager at Clearbit navigates the challenges of working from a small Brooklyn apartment, balancing professional responsibilities with the personal dynamics of shared living space. The shift to remote work has transformed interactions with clients, making them more intimate and personal as video calls bring glimpses into each other's homes and lives. The pandemic has shifted business focuses from growth to efficiency and retention, prompting more candid and empathetic conversations with clients. This period has underscored the importance of empathy and adaptability in customer relationships, as clients seek support and understanding during uncertain times. The author reflects on the evolving nature of these interactions, advocating for a more compassionate approach in business and personal life.