Optimizing DORA Metrics to Drive Exponential Gains in Business Outcomes (Part 1 of 4)

Checkr, a company that aims to improve its software development process and achieve business objectives in 2022, has set ambitious goals to create a delightful experience for customers and candidates, scale to X customers, and make Checkr the best place to work. To test their hypothesis, they will adopt industry-standard metrics defined by the DORA group (DevOps Research and Assessment) and measure key external company metrics such as customer NPS, candidate unblocked rates, uptime, 90 TAT, active customers, employee engagement scores, deployment frequency, cycle time, change fail rate, and MTTR. The company's current status shows mixed trends over the past 12 months, with quality improvements in mean time to resolution but concerning increases in change failure rate within the monolith. The experiment will be conducted in four phases, starting from Q1 with adopting industry metrics, benchmarking, migration from monolith to non-monolith, and software development process investments.