Census and Help Scout partnership: Sync trusted data to delight customers and proactively reduce churn

Census has partnered with Help Scout to enable customer success teams to deliver help with a personal touch, combining email, live chat, and a knowledge base for better customer experiences. The partnership allows users to self-serve with data in the warehouse, powering operational use cases such as calculating account health scores, improving visibility and productivity, and prioritizing tickets. With Census, customers can centralize their data and sync it to Help Scout in minutes, without relying on engineering favors. Additionally, Help Scout's Revenue Operations team uses Census internally to sync customer data with business tools like Salesforce and HubSpot, enriching accounts with product usage context and tracking onboarding funnel metrics.