Astronomer has significantly improved its incident management process over the past year by unifying the efforts of its Research and Development (R&D) and Customer Reliability Engineering (CRE) teams under a single framework. Initially, the lack of a cohesive process led to confusion and inefficiencies, but a new unified approach, established in February 2023, streamlined communication and collaboration during incidents. This new process includes clear incident definitions, severity levels, an Incident Manager On-Call rotation, and a focus on effective postmortems. Astronomer has also adopted the "Self Responsible Teams" philosophy, ensuring that developers support the services they build, thereby distributing on-call responsibilities more equitably and reducing the burden on infrastructure teams. A custom internal tool, Incident Buddy, was developed to automate incident management tasks, though Astronomer is considering third-party solutions for greater functionality in the future. The changes have bolstered internal trust and increased reliability for customers, with ongoing efforts to enhance automation and self-healing capabilities for further resilience.