Building successful LLM-powered products requires balancing both objective and subjective analytics to ensure not only functional accuracy but also user satisfaction. While objective analytics focuses on whether the product performs according to predefined expectations—ensuring consistency, accuracy, compliance, and brand alignment—subjective analytics assesses user experiences, capturing nuances such as context gaps and personalization opportunities. A scenario where a chatbot provides objectively correct information about Korean food illustrates how different users can have varying satisfaction levels based on their expectations and needs. The integration of both analytics types allows for hyper-personalization, ensuring reliable and consistent information while tailoring responses based on individual user patterns. Coxwave Align offers a platform that combines these analytics to enhance product development, aiming to create LLM products that not only function correctly but also deliver valuable, user-centered interactions, ultimately leading to products that users genuinely love.