Empowering Control: Production and Developer Support for Self-Managed TimescaleDB

This guide provides an overview of Timescale's support plans for customers who use TimescaleDB in a self-hosted environment or on their own infrastructure (not managed by us). The support options available include TimescaleDB Production Support and TimescaleDB Developer Support. These support plans offer different levels of service, such as handling high-priority cases during business hours only or covering all types of issues, including those that arise during a customer's regular business hours. Customers can choose the support plan that best fits their needs based on factors like the scale and complexity of their deployments, their in-house expertise, and the level of responsibility they want to retain for managing their own infrastructure. REF: https://www.timescale.com/self-managed-support```