Voice Technology and the Changing Landscape of Customer Experience
What's this blog post about?
Voice technology is transforming the landscape of customer experience by enabling businesses to better understand customer needs and sentiment through analyzing conversations. Four key ways that voice tech is improving customer experience include turning audio into text, identifying appropriate actions for improved customer experience, supporting employees in understanding customers, and creating a searchable database of conversations for insights extraction.
Company
Deepgram
Date published
Feb. 8, 2022
Author(s)
Chris Doty
Word count
308
Hacker News points
None found.
Language
English