Democratizing Speech Analytics: Deepgram + Callbi

Callbi, a South African company, has partnered with Deepgram to expand the availability of speech analytics solutions for contact centers worldwide. The partnership aims to provide an affordable and accurate solution for both large and small contact centers, enabling them to transcribe all their calls within a day for faster insights. With this collaboration, Deepgram's highly accurate automatic speech recognition technology will be utilized in 24 languages and dialects, allowing Callbi to expand its services to the UK, US, Western Europe, and Australia.