The missing piece to your contact center’s business continuity strategy

The text discusses how natural disasters and extraordinary scenarios can lead to outages of mission-critical services, causing significant challenges for CX leaders who need to deliver dependable support even during such events. It highlights the importance of a strong carrier foundation in building a resilient contact center infrastructure. The author emphasizes that not all carriers are created equal and suggests looking for one with call quality and uptime, more migration control, global scale, protection from infrastructure vulnerability, and interoperability with critical third-party tools.