How Aloware Shipped AI-powered Smart Transcription and QA in 6 Weeks

Aloware, a Contact Center Software as a Service provider, has leveraged AssemblyAI's speech recognition and audio intelligence APIs to enhance its product offerings. By integrating AI models into their platform, Aloware has been able to ship smart transcription capabilities in just 6 weeks, automating most QA tasks and transcribing calls with near human-level accuracy. This development not only saves customers' time but also offers unforeseen insights and performance tracking for call reviews. Moreover, AssemblyAI's AI models have helped Aloware win more clients by offering an automated call QA feature. In the future, Aloware plans to use these AI capabilities for in-moment notifications for poor call quality and aggregated reporting on agent call performance.