GitHub has revamped its support system to address inefficiencies and overwhelming ticket volumes by launching support.github.com, powered by Tender, a new application developed by entp. Previously, users faced too many support options, from Google groups to IRC and Lighthouse, leading to confusion and an unmanageable influx of tickets in Lighthouse. A new contact form was introduced, simplifying the process and nearly doubling support requests. Tender, which functions as a discussion forum, allows users to open issues without logging in, make them private, and facilitate user-to-user assistance, while providing GitHub staff with streamlined issue management. As a result, the public Lighthouse tracker is now read-only, and support requests are directed to Tender, with other channels like [email protected] and the Google group remaining for general discussions and possibly integrating with Tender in the future.