An outage occurred from 06:32 to 07:42 PDT due to a high load on a file server, which disrupted the heartbeat monitor and led to frontends being timed out and removed from the load balancer. To prevent future occurrences, a maintenance window is scheduled to ensure standby file servers can take over if needed, and process accounting will be enabled to identify the cause of load spikes. Additionally, the team is addressing a "connection refused" error that appears when all frontends are out of the load balancer rotation, and they are also testing a configuration change in Nginx to handle upstream failures more effectively. The company apologizes for the inconvenience and appreciates users' patience as they refine their system setup and respond to unexpected issues.